PRIVACY
POLICY
1. Introduction
This statement sets out the information gathering and dissemination practices of Forensic Software
Ltd . We will continue to update it as we improve our services and range of products.
It relates to both our on-line and off-line practices.
2. Collection of Personal Data
On-Line
To become a member and subscribe to any of our email services or to be able to access
some of product information services or download software we require that you register
with us. The registration process includes the collection of certain information,
such as email address, geographical location, first and last name, position in company,
company name and address, telephone and fax number. This information will allow us
to manage our website, send you the information that you require, contact you following
the download of evaluation software to discuss a purchase and allow us to monitor
and enforce certain contractual clauses between ourselves and the users of our software,
especially in relation to the provision of support and/or maintenance services and
the license to use our software.
Within Europe personal information is stored on servers located in the UK
Purchase
of software or services
During the conclusion of any transaction we will collect certain information, such
as email address, geographical location, first and last name, position in company,
company name and address, telephone and fax number. We will use this information
to fulfil the order with you, both in terms of software and the provision of any
services, as well as making you aware of other products or services and improvements
to the products or services that you originally purchased. We will retain such information
for as long as is necessary in relation to managing and fulfilling any contracts
between you and us.
Support and Maintenance services
In order to fulfil our contractual commitments with our distributors/resellers and end users we will collect certain information such as email address, geographical location, first and last name, position in company, company name and address, telephone and fax number and summaries of discussions regarding product issues. This will allow us to contact the appropriate individual in response to an issue raised and to allow us to develop product refinements. We may also make such people aware of other products or services and improvements to the products or services that you originally purchased.
3. Credit Cards
We do not accept or process any credit card payments.
4. Your On-line Activities
If you visit any of our web-sites we keep track of IP host addresses solely for security
purposes. All IP host addresses for which no security issues are identified are disposed
of in a timely manner. We also keep track of daily page views to monitor traffic
volume so that we can plan for future growth.
5. Third Parties
Except as described elsewhere in this document or as permitted or required by relevant
legislation we do not provide any personal information we have collected to third
parties or other users. We may share information with our subsidiaries, affiliates
or business associates (such as distributors and resellers), but only to the extent
that the sharing of such information is permitted by the Data Protection Act 1998
(as amended). If you give your consent our business associates may provide you with
details of any new products or services they offer.
We may disclose aggregate data (e.g. '45% of our users are small businesses') and
survey results to third parties for the purpose of supporting our business activities.
We may disclose personal, business or trading details should we need to pursue an
action against a user who violates any of our terms and conditions, copyright rights
or other proprietary rights and intellectual property rights.
To be able to fulfil our contractual obligations to you we may need to transmit personal information to countries outside the European Union that are deemed to have inappropriate data protection legislation including the United States of America. The handling and processing of all personal information shall be in compliance with the relevant data processing legislation in such countries and/or in compliance with the data processing legislation in the country from which the information is transmitted.
From time to time we may purchase contact lists for marketing purposes from third parties. We use reasonable efforts to ensure that such third parties have complied with the relevant data protection legislation in relation to such lists.
We may disclose personal information within Forensic Software Ltd but solely for the purposes of fulfilling contractual requirements, maintaining the business and to ensure that the most appropriate individual is party to such information.
6. Security
Our web site has security measures in place to protect the loss, misuse and alteration
of the information under our control. These security measures include backing up
of data and encrypting usernames and passwords. Despite these measures "perfect
security" on
the Internet does not exist.
To assist us in managing the company's security, the security of our on-line services and computer systems we scan the content of incoming and outgoing emails, using our proprietary software, for inappropriate content.
7. Removal of Personal Information
In the event that you wish your personal information to be removed from our web-based
databases then please write to us at www.Forensicsoftware.co.uk
In the event that you wish your personal information to be removed from any other
of our databases then please write to Forensic Software Ltd website should be directed
to Forensic Software Ltd, Lutidine House, Newark Lane, Ripley, Surrey. GU23 6BS